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Thurs: 4:00PM-9:00PM, Fri: 10:00AM-7:00PM, Sat: 10:00AM-7:00PM, Sun: 10:00AM-5:00PM
FAN EXPO HQ provides an equal and accessible fan experience to all of our customers, including persons requiring accessibility services. We are committed to giving people who require accessibility services the same opportunity to access all of our goods and services and allowing them to benefit from the same services in the same place and in a similar way to all our fans. Below we have outlined the FAN EXPO HQ Accessibility Policy, please submit a request with any queries.
Where do I go to enter the event?
If you have any accessibility requirements or restrictions, please go to the Accessibility Services Desk in the ticketing or entrance hall to buy a ticket or redeem one bought in advance.
The Accessibility Services Desk is a dedicated queue space for those requiring special assistance or mobility requirements.
Who should have a Medical Sticker?
FAN EXPO HQ provides Medical Stickers to individuals who identify as having accessibility needs.
This sticker identifies you to Staff, Crew and Security and indicates that you may need additional assistance.
How do I get a Medical Sticker?
Please go to the Accessibility Services Desk at the show and one of our staff will be happy to help.
Please note that the Medical Sticker does not provide admission; you must have a valid ticket. The Medical Sticker does not provide early access to the show, nor does it guarantee seating or priority access to any areas of the show.
What if I have a medical companion?
Fans who require accessibility services and have a medical companion with them may request a complimentary admission pass for their service person. The medical companion will receive a general admission one-day pass and will be granted access to the same areas of the show as the fan requiring assistance. For example, if a VIP Pass is purchased, their companion will receive a complimentary day pass and will be given access to all VIP areas, lines and lounges etc. to aid the fan who requires their assistance. Medical companions are required to stay with and assist the patron with disabilities. The medical companion is not entitled to any merchandise benefits, “line-jumps” or exclusive benefits.
The complimentary admission pass must be collected from the Accessibility Services Desk on the same day it is to be used. Please note that if the attendee is planning on attending the show for more than one day, that is, has a multiple-day pass, the companion must retrieve their complimentary day pass each day individually from the Accessibility Services Desk.
FAN EXPO Specially Ticketed Events are regarded as independent events and the policies vary from show to show. Please contact Customer Service with your request in advance if you’d like to inquire about the policy on a particular Specially Ticketed Event you’d like to attend and require a medical companion for. Your request will then be reviewed by a Manager, and we will notify you of our ability to accommodate your needs.
Is there accessibility seating in Panels and Screenings?
We provide accessible seating, as available. Please be aware that all seating for Panels and Screenings are on a first-come, first-served basis and we cannot guarantee seating for everyone. Fans who require accessible seating should plan to arrive to a Panel at least 15 minutes prior to the event. Please keep in mind that all our events are very popular and seating may not be available if you wait until the last minute to get to the room. Please read your Program and plan your day accordingly being sure to leave additional time for lines.
What about Autographing and Photo Ops?
Unfortunately, we cannot allow priority access to signings at the convention. Guests often sign for limited amounts of time and to be fair for all attendees, we cannot allow a fan to bypass any autographing lines – unless you have a VIP Pass.
We recommend arranging to have someone within your group wait in line for you. When your spot reaches the front of the line, you may re-join for your signing.
Is the Convention Centre fully accessible? Is there accessibility parking available on-site?
The Convention Centre is fully accessible and our show maps have all elevator locations marked. There will be on-site accessibility parking. To plan ahead, go onto the Convention Centre website where the event will be hosted to see where their accessibility parking lots are located.
Is there anywhere I can rent a wheelchair, walker or cane?
FAN EXPO HQ does not provide or rent special equipment. If you require such services, please check with the Convention Centre directly or acquire one independently prior to the show.
I am Deaf - do you provide an interpreter?
FAN EXPO HQ can accommodate requests up to 2 weeks before the event for Panels in our main large theatre only. Because of demand for interpreters, we cannot guarantee to accommodate your request after that time. On-site requests for interpreters cannot be facilitated. If you would like to request an interpreter, please contact us with your personal information (Name and preferred email) and we will be in touch to arrange an ideal schedule.
Are service animals permitted inside the show?
Guide dogs and service animals are welcome at our shows, provided they are leashed or under similar control as appropriate.
We ask attendees to have a certification license for service animals and are wearing vests that identify them as service animals. Attendees with service animals on-site at the event assume complete responsibility for their animal for the duration of their time at the event.
For any questions and enquires please submit a request.